Ordering & Payment

Payment Methods

All prices shown on this website are inclusive of VAT

You can choose how you want to pay. There are several options available such as PayPal, Credit Card, Paypal, Payment or, if desired, payment to the postman on delivery. For other countries, there are possibly other payment options available.

Our site is geversificeerd by GeoTrust. You can order safe and secure checkout!

iDeal | No additional transaction
Anyone with a Dutch debit card and map reader can easily pay via PayPal. You pay through your trusted payment from your bank. Once you have completed the payment successfully, we will process the order as soon as possible.

You can use the following banks with us Checkout: ABN AMRO, ASN Bank, Friesland Bank, ING, Knab, Rabobank, SNS Regio Bank, SNS Bank, Triodos & Van Landschot Bankers.

Credit Card | + 2.5% of the total amount
you can pay through our secure SSL procedure with Visa and MasterCard. From the time of ordering will find a place reservation on your credit card. Once the item is shipped we will charge the actual costs.

PayPal | + 4% transaction fee of the total amount
you can pay with your PayPal account. Once you have a payment PayPal charge your account and go their cost of your order to pass on to you. Your order will be paid immediately and can be processed.

prepayment | + € 1, - transaction
You can choose to pay in advance. Here you make to us the amount of your order over and we will process your order once we have received the payments.

COD | + € 16.36 transaction
Postpay the postman is possible. For this option please contact us after you complete the order.

Mister Cash | + 2.5% of the total
Mister Cash is the payment for Belgian consumers. Mister Cash is by far the most popular method of payment in Belgium.

Free Products

All orders over € 30, - we reward you with a nice gift.

What gift do you get to be a surprise.

We will modify the gift regularly to introduce you so know our product range.
Unfortunately we can not meet requests of change for a particular product.
The free product will automatically appear in the shopping cart for orders over € 30, -

Returns

You have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period will expire 14 days after the day you or you have designated third party other than the carrier and the good physical possession.

To exercise the right of withdrawal, you must inform us by an unequivocal statement (eg written letter sent by post, fax or email) to notify to withdraw.

You can either use it you have to download model withdrawal form , but are not obliged to do so. To meet the withdrawal deadline, it to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from the agreement, you will receive all the payments you have made up to that point, including delivery charges (excluding any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us) without delay and in any event no later than 14 days after we have been informed of your decision to withdraw from our back. We will pay you back with the same payment means you used to make the initial transaction, unless you have expressly agreed otherwise; In any event, you will not incur any costs for such repayment. We may withhold reimbursement until we have received the goods back or you have demonstrated that you have sent back the goods, whichever is the earliest.

You should check the goods immediately, but in any event no later than 14 days after the day on which you make the decision to withdraw from the contract has communicated to us, send it back to us or to hand. You are on time if you send back the goods before the period of 14 days has expired.

The direct cost of returning the goods are at your expense. We also reserve the right to charge administrative costs á € 4.95 charged for cancellation, refusal or return.

You are only liable for the value of the goods resulting from the use of the goods, which go beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of withdrawal right:

Sealed products that are unsuitable for reasons of protection of health or hygiene to be returned and which were unsealed after delivery
to read all disclaimers in Article 10 of the General Conditions of Thuiswinkel.org
Click on the following link to it to see: Conditions IDIS

return address:
to obtain a return address, we ask you to send this form.
We will then provide the correct information on how to send the package back.

Shipping Costs

We use three zones:

  1. Zone 1: € 1.99 - the Netherlands, Belgium and Germany
  2. Zone 2: € 9.99 - France and Luxembourg
  3. Zone 3: € 19.99 - Other countries where we supply.

The shipping to other countries on request. For countries that do not fall within our delivery area funds rates by arrangement. You will be notified before sending the order about any extra charges and estimated delivery time. Any additional input costs to Customs are not covered by Vitamins Direct for example. We will send the order in accordance with the guidelines set by the Dutch Customs. Read more on http://www.douane.nl

If it be that your order is returned to sender because a when entering your contact details incorrect data has been entered, we reserve the right to administrative costs á € 4, 95 to charge.

These administrative costs we may pass on to cancel your order after your order has been returned because incorrect data has been entered or when not responding to a "non-home" message from the messenger. When resending an order nav not respond to the "non-home" message from the messenger, we will charge € 4.95.

Changing Order

Did you just ordered but something went wrong? Call us immediately, then we can possibly adapt yet Orders. Once our warehouse will process your order, this is no longer possible.

Should it be that your order is returned to sender because a when entering your contact details incorrect data has been entered, we reserve the right to charge administrative costs at € 4.95.
These administrative costs we may pass by canceling your order after your order has been returned because incorrect data has been entered.

Delivery Times

We use three zones:

Zone 1: Netherlands, Belgium and Germany
Delivery time 1-5 days, depending on local delivery.

Zone 2: France and Luxembourg
Delivery 5-10 days, depending on local delivery.

Zone 3: Other countries we deliver to.
Delivery time 5-15 business days, depending on local delivery.

Track & Trace request

form

"Not at home" message recieved

Were you not at home when the DHL delivery to you standing at the door?
Then you find a card in your mailbox containing a delivery code.
Using this delivery code, your zip code and the type of package you can choose a new delivery option here.

For more information please use the link below to go to the DHL site:
Use this link .

When is my package sent?

DHL packages delivered Monday / Saturday.
Your package can be offered at your home on those days in four different time windows.

You can use your ZIP code, up to 10 days ahead, see what time DHL when you are nearby.

Use this link .

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